Shipping Policy

Shipping & Order Cutoff:
All orders placed are processed the next business weekday. Saturdays, Sundays, and Holidays are not considered a shipping day. All orders placed on weekends or holidays will not be processed until the following business weekday. This applies to all orders regardless of which shipping method is chosen at checkout. The delivery time frames are shipping provider estimates and are not a delivery date guarantee. Once the package leaves our facility we have no control over delivery.

Domestic Transit Shipping Times & Methods:

• UPS Ground - Delivered typically by the end of the day in one-seven business days **Transit Times Are Not Guaranteed**

• UPS 3-Day Select - Delivered typically by the end of the day in three business days 

• UPS 2nd Day Air -  Delivered typically by 10:30 AM in two business days

• UPS Next Day Air -  Delivered typically by 10:30 AM the next business day

• USPS Priority Mail -  Delivered typically by the end of the day in one to three business days **Transit Times Are Not Guaranteed**

• USPS Priority Mail Express - Delivered typically by the end of the day in one to two business days **Transit Times Are Not Guaranteed**

• IN-STORE PICK UP  -  FREE! Pick up at Bakes in Issaquah, Washington (15 Minutes East of Seattle) 

UPS Ground Transit Time Map:

Domestic Shipping & Delivery:
Bakes uses UPS & USPS as the primary carrier for all orders. For all orders over $750.00, a ship signature is required with no exceptions. For all domestic orders over $149, Bake’s uses the best-way ground with UPS or USPS as the "free shipping" delivery option. UPS ground shipments are generally delivered within one to seven business days. Bakes Marine offers a variety of expedited shipping options if you need your product faster such as; 3-Day Select which will arrive within three business days, 2-Day Air which will arrive within 2 business days, and Next-Day Air Shipments which will arrive the following business day. All expedited shipping options will incur an additional fee. The Shipping & Order Cutoff statement below applies to all orders placed through BakesOnline. All non-stocked inventory or specially made-to-order items may take one to three extra business days to process before shipping. Please note that freight or large packages cannot be shipped to a P.O. box. 

International Shipping:
Bakes can ship anywhere in the world. International customers need to checkout directly online, our shopping cart will convert to your currency and calculate landed import taxes and duties for your country. Some brands we cannot export outside of the USA such as Ronix and Radar. 

Exclusions for Free Shipping:
There are exclusions from free shipping, including oversized items, bulk orders, orders over fifty pounds in weight, international orders, orders to Hawaii & Alaska, and special or non-stocked item orders.

Shipping Discrepancies:
Contact us immediately with any errors in your shipment (i.e. wrong zip code, transposed numbers, etc.), so that we can handle the problem as soon as possible before it ships out to avoid extra charges and delays because of the change. Please contact us via phone at 425-392-7599 and email support@bakesmarine.com so that we can make the proper corrections and get your package to you as fast as possible. If the package has shipped and the address needs correcting, it will create a delay in the shipment process for the correction change with the carrier, and additional handling charges with occur with the carrier which is the responsibility of the receiver.

Return and Cancellation Policy

Returns:
When a product return is received at Bakes, the item must be in new, unused condition, with all original packaging and components included. The Refund will be posted to the credit card used to process the transaction within a week of receiving it. However, the original outbound and return shipping and handling charges will not be credited back. This includes orders that qualify for free freight. If the order did qualify for free freight, the return will be processed less the original outbound and return shipping & handling cost.

Return Process:

1. E-mail Support@bakesmarine.com 

2. Include Order ID, Items you would like to return & reason

3. A return label will be e-mailed to you. (Please note that the buyer is responsible for all shipping to and from costs)

4. Please package the new, unopened items in their original packaging appropriately to ensure it is not damaged in shipping. You are responsible for any shipping damage.

5. Drop off at any UPS drop-off location or call 800-PICK-UPS and UPS will pick up your package.

Exchanges:
To exchange your item for something else, it is best to place a new order through our website for the correct item and start the return process for the incorrect item that you have for a refund. That way you get the correct item quickly and minimize the risk of that item not being in stock.

Return Policy Qualifications:
To qualify for a full refund or exchange, item(s) must be returned in new and unused original condition, including the manufacturer's packaging it was sold in, tags, documentation, and any accessories within 30 days of the date of purchase. Please do not ship the merchandise you are returning to us in its retail packaging. Please use the shipping box the product was delivered in or a new box. All returns must have a return authorization (RA) processed to be accepted. Buyers are responsible for return shipping and insurance, except in the event of a Bakes error. We strongly suggest obtaining a tracking number when you ship a return. No return shipments will be accepted for freight collection or C.O.D., shipping must be prepaid to Bakes. Returns that qualify for a refund will entitle the purchaser to a credit for the appropriate amount. Credits will only be issued to the same account that was charged at the time of the initial purchase. Returns will be processed within one week after receiving them. Please note that it can take up to 10 business days (2 weeks) for the refunds to be posted to your payment method (especially credit cards). Discounted, closeout, cut-to-length, and custom-manufactured merchandise (such as Bakes Custom Covers, Perfect Pass, Custom Ballast, and shafting) are not included in this return policy. The sale of that item is final at the time of purchase. *We reserve the right to charge a re-stocking fee or refuse a return if any of the above conditions are not met.

Cancellation Policy:
Cancellations may be accommodated if the order has not yet been packed or shipped.

We will do our best to accommodate order cancellations, but if for any reason we are unable to do so, you may return the product. See our Return Policy above for more details. You may cancel your order at any time before receiving our order confirmation. However, once an order has been confirmed, it is immediately processed for shipping. Therefore, no orders can be canceled after receiving our electronic Order Confirmation email. For any further assistance, please contact us to speak with a customer service representative

Shipment / Product Damage in transit:

If your item arrives damaged please keep the item, box, and all packaging materials. The following photos need to be taken and emailed to the shipment carrier

• Photo 1: A photo of the damaged item.

• Photo 2: A photo showing the damaged merchandise, inside the original box, with all of the original cushioning (picture should show the placement of the merchandise and packaging inside the box).

• Photo 3:  A photo of the packaging material used inside the box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.).

• Photo 4: A close-up photo of the shipping label with the tracking number (please zoom in enough to read the tracking number

• Photo 5:  A close-up photo of the box manufacturer’s certificate (BMC), if available. The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box. The BMC is generally found on a bottom flap on the outside of a corrugated cardboard box.

• Photo 6: Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).

• Photo 7:   Dimensions of the box including the package height, length, and width provided in the body of the email.